To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You have 15 days (30 days- ebay) from the day you received your items to review, and if necessary, return or exchange your purchase from seasonBlack.
Your package must be postmarked no later than 15 days from the delivery confirmation from UPS, Fedex or USPS.
It is your responsibility to return the item(s) to seasonBlack with tracking confirmation for your return postage.
To complete your return, email us at firstname.lastname@example.org and request to return the items. All items must be mailed to our returns warehouse.
35 Tideswell Street, Clyde North, VIC 3978, Australia
There are certain situations where only partial refunds are granted (if applicable).
If your item is returned and the product is broken, damaged, ripped, torn, cut or if any missing items then a refund will not be granted.
If you only return part of your items that you ordered then refund will not be granted.
Any item not in its original condition is damaged, ripped, cut or missing parts for reasons not due to our error then refund will not be granted.
Any item that is returned more than 15 days after accepting delivery.
We will always email you prior to granting a refund in these situations.
Any clothing item must be original and not worn, damaged, torn or ripped otherwise refund will not be granted.
We do not accept returns or exchanges if:
The item(s) have been worn or washed
The item(s) have been altered
The item(s) are in any way defective, ripped, cut or torn from the original and saleable condition
The item(s) do not have the original tags on them
The item(s) was a final sale item
The item(s) size was chosen wrong by the customer
Please follow these instructions when completing a return or exchange:
Pack the unworn and unwashed items with email confirmation or original receipt - we cannot exchange or refund without it.
Please write in detail about which items you want exchanges.
Contact us for a return mailing address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We typically process all refund requests within 48 hours upon receiving your package. Refunds are not issued for broken, items missing, worn, torn, cut, washed or altered items or for items that are marked Final Sale.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds will be issued to the original credit card used for purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. Shipping is non-refundable, except in cases of a shipping error.
$5.00 per item is applied for all returned packages
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. We don't replace any item that is damaged, forced, broken when putting together your items or wrong size/colour/functionality chosen by the customer.
seasonBlack will send your exchanged product at no charge, one-time. Subsequent exchanges are the responsibility of the customer.
seasonBlack will dispatch your exchanged item(s) Product within 24-48 hours of receiving your package. If the item you are looking for is out of stock, we will notify you by email or phone.
We will only perform refunds or exchanges for the following reason:
The items you receive are the wrong size and you have already reviewed our sizing charts. e.g: You ordered a Large size but received a Medium size from us
You will be responsible for paying for your own shipping costs for returning your items. We do not supply a return shipping package. If you paid any shipping costs when you purchased from us this cost is non-refundable. If you receive a refund, the cost you may have paid to ship the item to you will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To request an exchange, please contact us at firstname.lastname@example.org. All returned items must be unworn and returned in their original packaging.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com
Sale/Promotion items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Buyer no longer wants the items - this is the most common example which we cannot honour if we want to continue offering great value at seasonBlack. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.